Senior Engineer-VNX, VPLEX, PowerStore, VMAX/PMAX

Job Description

Senior Engineer, Service DeliveryDell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunitiesJoin us to do the best work of your career and make a profound social impact as a Senior Engineer on our DTMS Team in Bangalore.What you ll achieve As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. You will:
• Responsible for performing daily operational tasks and maintaining availability at the customer Business Locations. Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentation.
• Excellent troubleshooting skills with proven track record of successful incident management
• Perform necessary storage infrastructure maintenance and necessary data migration, as required.
• Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations.
• Works in conjunction with Dell colleagues to ensure effective resolution of technical issues encountered during implementations.
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements
• 6 years of relevant experience in SAN and NAS skills.
• Proven knowledge of VNX, VPLEX, PowerStore, VMAX/PMAX, PowerScale, Isilon along with CISCO, Brocade, Dell switch management and support knowledge of SRM.
• Proficiency in troubleshooting hardware, software and/or operating systems issues.
• Provide on call support for SAN and NAS products.
• Expert certification in relevant technology /products.
Desirable Requirements
• SAN Certified
• ITIL v3 / v4 Foundation certified
Who we areWe believe that each of us has the power to make an impact. That s why we put our team members at the center of everything we do. If you re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 15th Nov 2023 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R234568Dell s Flexible & Hybrid Work Culture At Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page. ,

Keyskills :
safetycommissioningsiteinspectiontroubleshootingstrategic account growthequal employment opportunitymusic makingsocial impactdrive resultsdata migrationglobal servicesservice deliverytechnical supportoperating systemsstrategic accounttroub