Service Advisor

Job Description

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.ResponsibilitiesAnswer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-upProvide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their carManage and oversee the dealerships workflow and scheduleCall customers to advise them about service changes or car pick-up timesMaintain positive customer relationships to ensure repeat business

Keyskills :
serviceprocesscustomercollaborationrelationshipassurancequalityrepairmanagementdealershipsatisfactionestimating