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Service Desk Engineer_Contract To Hire-Bangaloe/Gurgaon

1.00 to 6.00 Years   Bangalore, Gurugram   23 Nov, 2021
PRIMUS Global Technologies Private Limited
Job LocationBangalore, Gurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Primus Global Technologies (Contract to Hire)Type of Employment: Contract to Hire (Payroll of Primus Global Technologies)Start Date- Immediate/15 Days- Interview during the weekdaysMode of interview: Telephonic(Communication) & VideoImmediate joiners are preferredWork Location: BangaloreRole: Service Desk EngineerWork Location: Gurgaon

  • 1+ years of experience
  • Service Desk Voice Support
  • Respond to the issues reported by customer through voice interaction and through email, chat, etc
  • Identify, investigate, and diagnose the issue
  • Provide resolution to customer based on in scope processes
  • Follows the incident life cycle as defined by process
  • Log the incident categorize and document
  • Resolve or assign the incident to relevant assignment group
  • Achieve client and Accenture defined targets on critical/internal SLA and KPI
  • Incident management and usage of ticketing tools
  • Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
  • Minimum one year of experience in Service Desk domain supporting global customers
  • Excellent communication skills with neutral accent
  • Excellent written communication skills with email etiquette
  • Good problem solving and analytical skills
  • Excellent customer service skills
  • Ability to remain calm and courteous while facing irate customer or managing back-to-back calls
  • 24/7 support
  • Shift, week off based on roster
  • 5 day working/week
  • 9.5hr shift, 1hr break
Interested, kindly share your updated profile along with the following details:
  • Full Name:
  • Contact Number:
  • Current Location:
  • Passport size photo:
  • PAN No (Mandatory):
  • Current company (If contract payroll companys full name):
  • Overall years of exp:
  • Relevant years of exp:
  • Current salary:
  • Expected salary:
  • Notice period:
  • Please let us know if you are holding any other offers:
If the above requirement doesnt suit s you then, we would greatly appreciate if you can introduce your friends who would be interested in this opening or circulate among your friends or send us references of candidates or key people who can help us meet our need.Shaik Mobin Sr. Lead - TAE: *****@primusglobal.comPrimus Global Technologies Pvt. LtdWeb Site: www.primusglobal.com ,

Keyskills :
slalife cyclecommunication skillschatprimussoftwarewritten communicationcustomer serviceservice deskemailproblem solvinghardwarems officetroubleshootingms office suitediagnosepayrollnetworkingactive directorytechnical support

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