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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Cohesity Mission: Consolidate , Organize and Secure Enterprise Secondary DataCohesitys mission is to Consolidate , Organize and Secure data of Global Enterprises to make it universally accessible and provide actionable insightsCompany Cohesity is disrupting a $60B market with a revolutionary approach to help manage businesses manage their most important digital asset their data.Our award winning hyperconverged data platform dramatically simplifies traditional data center infrastructure by collapsing all secondary data and associated management into a single intelligent software platform , built on a web - scale distributed architecture. Cohesity was founded by Mohit Aron , who previously built Google s file system and co - founded Nutanix.It is our belief that these significant advancements will have important and lasting implications in the world of technology. Our solution is revolutionary in its design , and the timing is perfect for a long overdue disruption in the $60B market for secondary data management. You will have the opportunity to make a personal impact here and help drive the one of the next big IT transformations at the beginning of the wave The Site Reliability Engineer (or technical support engineer) is a senior technical support role within the Cohesity support organization. The position is based in our local support centre , where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!Primary job responsibilitiesWork with Cohesity customers to provide a timely resolution to technical issues that they may encounterUse available tools to investigate and troubleshoot technical issuesRecord customer interactions , including investigation , troubleshooting , and the resolution of issuesWork closely with Cohesity engineering and account management teamsDemonstrate considerable judgment in selecting methods and techniques for obtaining solutionsProvide the best experience possible for Cohesity customersManage workload to ensure that all customer issues are resolved in a timely mannerAssist in the development of comprehensive and reusable self - service solutions for future incidentsDevelop knowledge base article.Mentor other engineers.Required Skills5 years of experience working in a storage , networking and virtualization environmentStrong understanding of Linux and administration experience across all working componentsAbility to analyze system diagnostics and clearly articulate the issue for the customerGood understanding of Linux debugging utilities , with an emphasis on systemtap , tcpdump ftrace , strace , wireshark , gdb , and crashExperience with remote file access protocols , including NFS , SMB (CIFS)Solid experience with storage - related concepts , including virtualization and data protection (e.g. VMware , CommVault , Symantec , EMC , NetApp),
Keyskills :
java academics acp android datacenterinfrastructure datacenter filesystem knowledgebase customerservice accountmanagement it emc nfs gdb smb linux vmware design lg ithms technicalsupp