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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | SBU Head / CEO / Director |
| EmploymentType | Full-time |
Broad objective of the roleEstablish a robust, sustainable and scalable global processes competency within customer success group (CSG) of Tata Communication, spanning largely across Sales, Marketing, Sales & Business Operations, and Delivery functions/processes. The role entails continuous collaboration and interlocks with various cross functional teams to design, influence and establish end to end processes, process measurement metrics/criteria and lastly driving process automation on relevant toolsets. Role also entails to spearhead the mandate of process efficiency measurement across the organization, departments, teams, leading into process transformation and robust measurement framework. In addition, this role expects to proactively assists business units in identifying and evaluating opportunities for process improvement and transformation.The processes lead is expected to conduct regular process reviews with a periodic cadence to track, monitor and improve identified initiatives across various business units (spread globally). Insights from those reviews are expected to be shared with CSG and relevant leadership teams.Level DescriptorOPERATING NETWORK Key External Ecosystem relevant for end-Customers, Partners, Market Influencers. Industry and Technology forums both as an attendee and/or a panelistKey Internal Sales, Marketing, Sales Operations, Business Operations, Product, Sales Strategy, Finance, Partner, Service Delivery & Management.ROLE HOLDER REQUIREMENTS Minimum qualification & experience Bachelor s Degree with 15+ years with MBA Degree (optional, but preferred)Certified Business Process Leader (or equivalent)Cross functional facilitation and executive level communicationLean certified or Lean /Six Sigma Master Black Belt (optional but preferred)eTOM certification desiredAgile / Scrum MethodologyHands-on expertise in AS-IS Process Mapping & To-Be JourneyOther knowledge/skills Salesforce.com (SFDC)MS Office tools / Visio & MS ProjectAnalytical SkillsProcess Automation, Abreast with the latest digital technologies (RPA, BOTs, Analytics)Knowledge of Digital TransformationSales practices, processes and methodologiesLead to Cash processStrong stakeholder relationship, expectation setting and managementClear written and spoken Communication and articulation skillsBusiness planning, project managementDesign thinkingResponsibilities3) CFT Interlock Build strong working relationships with Product teams and nurture it on an ongoing basisEnsure Process thinking and way of working is clearly articulatedImplement regular training and communications for the cross functional stakeholdersPerformance Metrics:Number of engagements in CFT projectsDriving systematic and established process governance framework 4) Strategic Projects Take ownership and lead strategic initiatives on behalf of Sales Enablement teamPerformance Metrics:Specific projects, consistent with D21 strategy and KRAs, and Optimus5) Team Management (If Applicable)