Technical Engineer - Networking

Job Description

Who Youll Work With The function of a TCE helps customers maximize network availability and functionality to achieve their business goals. The TCE delivers the technologies, solutions and services to customers in need to expertly manage their networks.What Youll Do In this role, you will be Cisco s face to the customer, working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. We are looking to recruit a candidate keen to develop further their career in networking, who is not afraid of change, and eager to grasp complex challenges. This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value.Looking for new talent with the following qualities and skills.Develop and maintain strong relationship with customer and other Cisco teamsBuild relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requestsEstablish Technical Relationship to support customer network operationsPossess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customerCustomer-specific designated support at network level to resolve and debug complex networking problemsEscalation support for critical network outages and complex network issuesProactively monitor and review the progress of all customer cases and engage as necessaryRoot Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessaryAttend case review calls to drive resolution on reactive break/fix issuesTechnical input/contribution to QBR and other customer direct engagementsOn-call requirement for high severity escalationsOn-site requirement as neededAttributes of a Successful Candidate:A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and proceduresNo personal technology religion, but a desire to become the expert of the customer s technologiesCan work in a high-pressured, cross functional, cross country, territory and theatre environmentCan be a team player and to work with minimal supervisionDemonstrate high-level of maturity and confidentialityAttention to detail and stellar interpersonal skillsPossess strong presentation and communications skillsHave strong time management skillsWho You AreBA/BS qualified (favorable - IT, Comp Science, Electrical Engineering)Cisco certifications are preferred (CCNA, CCNP, CCIE, etc.)Experience with Cisco Technology/Product/Solutions (EN, DC, Collaboration and Security etc.)You ve been working min. 5-8 years at least since graduating with your latest degreeWhy Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!,

Keyskills :
technical supportnetworkingtroubleshootingsiteautomationpop culturecross countrytime managementmanagement skillsdigital transformationpopccieccnpcompgraspstepssciencetheatre