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Technical Support Associate

Fresher   Bangalore   04 Jun, 2026
Wroots Global Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • Provide technical assistance and support to customers via chat, email, phone, or ticketing systems.
    • Troubleshoot hardware, software, network, and application-related issues.
    • Diagnose technical problems and provide effective solutions within defined timelines.
    • Log, track, and manage customer issues using CRM or ticketing tools.
    • Escalate complex technical concerns to higher-level support teams when required.
    • Guide customers through step-by-step problem-solving processes.
    • Monitor and follow up on open tickets to ensure timely resolution.
    • Maintain accurate records of customer interactions and technical issues.
    • Assist customers with product installation, configuration, and troubleshooting.
    • Collaborate with internal teams to resolve technical incidents and service requests.
    • Ensure adherence to service level agreements (SLAs) and quality standards.
    • Stay updated on product features, system updates, and technical documentation.
    • Identify recurring issues and provide feedback for process improvements.
    • Deliver excellent customer service while maintaining high customer satisfaction scores.
    • Support end users with account access, password resets, and system-related queries.

Keyskills :
technical supportemail supportnon voicetroubleshootingchat

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