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Job Location | Bangalore, Chennai, Noida, Hyderabad, Gurugram, Kolkata, Pune, Mumbai City, Delhi, Port Blair |
Education | Not Mentioned |
Salary | Rs 2.5 - 6 Lakh/Yr |
Industry | Paper / Wood |
Functional Area | Photography,Visual Effects |
EmploymentType | Full-time |
Key job responsibilities Analyze forecasted volume and staffing coverage to ensure service delivery targets are met. Provide real-time monitoring and make appropriate adjustments to maximize resource efficiency. Analyze team performance history to determine optimal production and off production activities, shrinkage and occupancy goals. Maintain, develop and administer reporting activates across supported regions. Work with Operational Management to design and agree service protection strategies, ensuring buy in and commitment at all levels allowing the Real Time team to support the candidate experience at all times. Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary. Manages business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program and Change Management and Contact Routing team. Scopes out the requirements for new metrics and WFM tools.Interested candidates are required to send their resume to: *****************@gmail.com
Keyskills :
wfmrootdesignteam performancescopesforecastingroutingservice deliveryroot causereal-time monitoringoperationschange managementdeliveryoperational managementmetricsroot cause analysisresearchhistoryschedulingworkflow analysis