Store-Operations Manager

Job Description

Job descriptionMotive:The basic motive of the operation manager is to benefit the business and increase the goodwill of the company in the eyes of the customers at his or her assigned store by striving for (but not limited to) better sales, excellent customer service, less shrinkage and damage and better appearance of the store.Above mentioned function supersedes all other requirements of Operations Manager and he/she must keep this motive primary in all of his/her activities related to work. At any point if the person at the profile himself or any other observer observes a discrepancy between this motive and the guidelines laid in the SOP, it is their primary duty to raise such discrepancy to the notice of top management. The operations manager should always feel free to bring such issues directly to the notice of the Directors.Particular desired qualities/ capabilities
• Manage and supervise the retail sales & service of Exclusive Outlets and Large Format Outlets
• Increase revenue per store and counter and control operating expenses to increase store and counter profitability
• Work closely with the planning to ensure consistency and customer satisfaction (replenishment, repeats, promotions, stock controls, etc).
• Managing Cluster of store and counter level operational activities through ASMs and sales-force
• Lead the regional retail teams to drive quality standards and take accountability for excellence in retail operations
• Lead the market leaders to drive the business: KPI- s, sales, promotions, store visits, staff hours, store costs, etc.
• Build a strong partnership with the Corporate Departments to improve the processes and build all the necessary tools for seamless retail operations and sales
• Lead projects with cross functional teams and local key stakeholders.
• Developing below the line activities as well as product display and visual merchandising and ensuring implementation through retail managers and sales-force
• Analyzing sales figures and forecasting future sales volumes to maximize profits
REQUIREMENT:
• Graduate with 5 years of progressively responsible experience in Apparel Retail
• Store management manager role
• Proven track record of sales success in a retail environment.
• Excellent in customer service skills
• Able to communicate with people of all levels with good flexibility and initiatives
• Good Grooming and a Pleasant personality, energetic, mature and attentive to details
• Committed to building relationships with customers
• A pleasant disposition, excellent written and spoken communication skills and high enthusiasm levels are important job attributes for this position
• Excellent leadership abilities and Team-player
Minimum Qualifying Education- Graduate MBA/ MBA Retail.RoleBanquet ManagerIndustry TypeTextile & ApparelFunctional AreaFood, Beverage & HospitalityEmployment TypeRole Category Events & BanquetEducationUG :PG :MBA/PGDM - Any SpecializationDoctorate :Key Skills

Keyskills :
operations managementstore operationsoperations manager