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Support Services Manager

5.00 to 7.00 Years   Bengaluru / Bangalore   25 Jun, 2023
Corporate Resources
Job LocationBengaluru / Bangalore
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment / Staffing / RPO
Functional Areatechnology
EmploymentTypeFull-time

Job Description

  • Responsible forcommunication with key customers, the sales organization and key managementstaff on the status of support services and critical accounts within theassigned geography
  • Creates reportsand statuses to review with sales executives on their Services business anddevelops plans and activities that technical support can execute to assistcustomer and prospects
  • Proactivelyaddresses any issues impacting the effectiveness service and customerperceptions of deficiencies with respective stakeholders.
  • Provides teamleadership and mentoring of other team members.
  • Ensure timely,professional and effective communication with the customer and internalexecutives
  • Manages theremediation process and technical resources by facilitating cross departmentalcollaboration, coordinates the end-to-end customer experience and owns theinternal and external communications. Acts as customers and account team sprimary contact during critical situations
  • Works with thetechnical specialists to manage the escalation and resolution of problems andincidents.
  • Rotation based24x7 coverage - Must be available to work weekends and holidays on an on callor rostered shift basis.
  • Initiates andfacilitates the discussion with customer and respective resolution stakeholdersduring critical issues. Ensures timely, professional and effectivecommunication with the customer and internal groups from both the technical andmanagement perspectives
Qualification
  • UG Qualification
  • B.Tech/B.E - Computers
  • PG Qualification
  • Any Post Graduate - Any Specialization
  • Doctorate
  • Doctorate Not Required - None
Desired Candidate Profile Please refer to the Job description above

Keyskills :
Managementtechnical supportLeadershipCollaborationEscalationresolutioncommunicationCustomer Experience

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