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Change Manager

8.00 to 10.00 Years   Bengaluru/ Bangalore (Karnataka), Pune (Maharashtra)   21 Nov, 2024
Wipro Technologies Ltd
Job LocationBengaluru/ Bangalore (Karnataka), Pune (Maharashtra)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

DoRESPONSIBILITIES

  • Ensure each and every Change is recorded and approved before implementation.
  • Ensure Change are categorized and are approved as per the defined Process based on the Change category - Standard, Normal, Expedited, Emergency.
  • Convene and chair CAB meetings, circulate the MOM of the CABs.
  • Ensure no Unauthorized change is implemented which may potentially impact the Production.
  • Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
  • Report the Management on the agreed Change KPIs and ensure effective change communication in place.
  • Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes.
  • Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes.
  • Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion.
  • Bring in Service improvements to improve the overall Process maturity.
KEY SKILLS AND COMPETENCIES
  • 8-10 years of ITSM experience in Change and other processes.
  • ITIL V3 / 2011 Foundation or Intermediate certification.
  • Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors.
  • Effective Communication skills.
Locations - Change ManagerPune, India; Bengaluru, IndiaTech Hiring: 3115239

Keyskills :
change management itil certification effective communicationrisk assessment audit compliance effective communication skills

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