Personal Banker Emerging Branch Banking (EBrB)

Job Description

Personal Banker Emerging Branch Banking (EBrB)Job Location: Kadrama, Gujarat (near to Ankleshwar & Olpad )Experience: 14 YearsSalary: Up to 5 LPAQualification: Graduate Any DisciplineIndustry: Banking / Financial ServicesFunction: Branch Banking / Operations / Customer ServiceJob SummaryWe are looking for a Personal Banker to manage branch banking operations, customer servicing, account opening and maintenance, transaction processing, documentation and compliance activities. The candidate will be responsible for ensuring high-quality customer service while adhering to banking processes, policies and regulatory requirements.Key ResponsibilitiesAccount Opening & Maintenance
• Handle account opening, account maintenance and account closure as per banking processes.
• Verify account opening forms, KYC documents and supporting documentation.
• Ensure proper completion of forms, checklists, approvals and welcome calling formalities.
• Coordinate with Relationship Managers, Sales teams, NOC and Product teams for timely resolution of pending requirements.
• Maintain accuracy and quality of customer documentation.
Transaction Processing
• Scrutinize customer transaction documents as per branch checklists and applicable processes.
• Ensure transactions are processed accurately and within defined timelines.
• Handle and resolve customer queries related to banking transactions and account services.
• Monitor transactions and ensure adherence to internal controls.
Customer Service & Quality
• Handle customer queries, requests and complaints professionally and within defined service standards.
• Maintain records and data related to customer queries and complaints.
• Monitor customer service and process adherence through regular reports and reviews.
• Coordinate with Relationship Managers to ensure satisfactory service levels for key customers.
• Ensure timely collection and submission of customer service feedback forms.
Audit, Risk & Compliance
• Follow all internal banking policies, processes and regulatory guidelines.
• Ensure complete compliance with KYC, documentation, operational and statutory requirements.
• Support branch audits and ensure timely closure of audit observations.
• Follow risk and internal control processes to minimize operational, regulatory, financial and reputational risks.
Branch Operations
• Maintain branch service standards, discipline and professional grooming.
• Coordinate with vendors/agencies where required for smooth branch operations.
• Support branch upkeep and operational activities.
• Escalate operational issues to the appropriate team along with suitable solutions.
• Maintain required MIS, reports and operational records.
Required Skills
• Branch Banking Operations
• Account Opening & Account Maintenance
• Customer Service
• KYC & Documentation
• Transaction Processing
• Banking Operations
• Audit & Compliance
• Customer Query & Complaint Handling
• Relationship Manager Coordination
• Good Communication Skills
• Attention to Detail
Preferred Candidate Profile
• 14 years of experience in banking, branch operations, customer service or retail banking.
• Experience in account opening, KYC, documentation and transaction processing will be preferred.
• Candidates with experience as Personal Banker, Branch Operations Officer, Branch Service Officer, Customer Service Officer or Banking Operations Executive can be considered.
• Good communication, customer handling and coordination skills.
• Strong understanding of banking processes, documentation and compliance.

Keyskills :
account openingkyccasabranch operationsbranch bankingbranch service officer