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Senior Operations Manager

5.00 to 9.00 Years   Bhopal,Other Madhya Pradesh   13 Apr, 2025
Techxr innovations pvt ltd
Job LocationBhopal,Other Madhya Pradesh
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Senior Operations ManagerLocation:BhopalExperience:Key Responsibilities: Manage day-to-day centre operations ensuring smooth workflow and high efficiency. Build and maintain customer relationships to enhance service delivery. Lead and mentor teams across multiple locations, ensuring performance and productivity. Conduct training and development programs for staff skill enhancement. Assist in new centre setups, ensuring proper planning and execution. Handle sales targets, revenue tracking, and operational KPIs. Plan and manage rosters, shift allocations, and workforce scheduling. Analyze and report attrition trends, implementing strategies to improve retention. Leverage Excel and automation processes to improve operational efficiency.Requirements: Strong understanding of centre operations, customer management, and sales processes. Proficiency in Excel (pivot tables, macros, automation) and data analysis. Hands-on experience with automation tools. Excellent problem-solving, leadership, and communication skills.Note: How to Apply: Submit your resume along with your portfolio at hidden_email /Job Types: Full-time, PermanentBenefits: Health insurance Provident FundSchedule: Day shiftLocation: Bhopal, Madhya Pradesh (Preferred)Work Location: In person,

Keyskills :
customer managementExceldata analysisautomation toolsleadershipcommunication skillscentre operationssales processes

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