hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Territory Service Manager

Fresher   Bhopal   30 Nov, 2025
Taggd
Job LocationBhopal
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Job Description -Territory Service ManagerRole OverviewThe Territory Service Manager is responsible for managing and supervising service operations within the assigned Area Office. The role ensures compliance with quality standards, service processes, and service level agreements (SLAs) across dealerships. The candidate will focus on building strong relationships with key customers, driving customer retention, implementing process improvements, launching new products, and monitoring service performance through KPIs. The position also involves leading a team of service professionals, driving product campaigns, conducting audits, and enhancing skill capabilities at dealership service centers.Key ResponsibilitiesService Operations Management
    • Oversee day-to-day service operations within the Area Office to ensure smooth functioning and SLA adherence.
    • Ensure dealerships comply with organizational quality standards and service processes.
    • Monitor service performance and implement corrective measures to improve efficiency and customer satisfaction.
    Customer Relationship Management
    • Cultivate and maintain strong relationships with key customers to address service requirements.
    • Ensure timely resolution of customer concerns and drive initiatives for enhanced customer retention.
    • Act as a point of escalation for critical service issues and provide solutions.
    Process Implementation & Improvement
    • Implement AL service processes and operational improvements across dealerships.
    • Support the introduction of new products and ensure their successful launch at the dealership level.
    • Identify gaps in service delivery and develop strategies for continuous improvement.
    Performance Monitoring & Audits
    • Monitor and analyze key performance indicators (KPIs) to assess service quality, turnaround times, and customer satisfaction.
    • Conduct warranty audits, process audits, and compliance checks across dealerships.
    • Track and report audit findings and ensure timely closure of corrective actions.
    Team Leadership & Skill Development
    • Lead, mentor, and manage a team of service professionals across the Area Office and dealerships.
    • Enhance technical and soft skills of dealership service staff through coaching, training, and workshops.
    • Set performance goals, conduct reviews, and ensure accountability within the team.
    Product Campaigns & Market Support
    • Drive service-related product campaigns and promotional activities at dealerships.
    • Support marketing and sales teams by providing technical and operational inputs for product adoption.
    • Gather feedback from the market to provide insights for improving products and services.
    Required Skills & Competencies
    • Strong knowledge of service operations, warranty management, and dealership processes.
    • Familiarity with KPIs, performance monitoring, and quality audits.
    • Experience implementing process improvements and managing service campaigns.
    • Ability to interpret technical issues and provide actionable solutions.
    • Excellent communication, interpersonal, and stakeholder management skills.
    • Leadership and team management capabilities.
    • Analytical and problem-solving mindset.
    • Customer-centric approach with a focus on service excellence.
    • B.Tech required.

Keyskills :
enginemarketserviceworkshopsboxsalesgarechannel service managercustomerssatisfactionstroubleshoouting

APPLY NOW

Territory Service Manager Related Jobs

© 2019 Hireejobs All Rights Reserved