Bell Captain

Job Description

Bell Captain Job DescriptionJob Title: Bell CaptainDepartment: Front Office / ConciergeReports To: Front Office Manager / Guest Services ManagerPosition Summary:We are looking for Bell Captain for leading and supervising the bell staff to ensure excellent guest service in a hotel or resort. They coordinate luggage assistance, valet services, and transportation needs while maintaining high hospitality standards.Key Responsibilities:Guest Services:Welcome guests upon arrival and ensure a seamless check-in experience.Assist guests with luggage handling, storage, and retrieval.Provide information about hotel services, amenities, and local attractions.Arrange transportation, valet parking, and other concierge-related requests.Supervision & Team Leadership:Train, schedule, and supervise bell staff, ensuring smooth operations.Delegate tasks to bellhops, doormen, and valet attendants as needed.Maintain a professional appearance and set an example for the team.Address guest concerns and resolve any issues promptly.Operations & Coordination:Ensure efficient handling of guest luggage during check-in, check-out, and room changes.Maintain accurate records of guest requests and bell desk activities.Coordinate closely with the front desk, housekeeping, and other departments.Ensure hotel entrance, lobby, and bell desk are clean and organized.Safety & Security:Monitor luggage handling to prevent loss or damage.Ensure the security of guest belongings.Enforce safety policies and procedures within the department.

Keyskills :
concierge servicescoordinatorsassistant workvalet parkingbell deskvalet activitiesluggagefront officehotel sales