EAM- F&B

Job Description

Lyfe Hotel Bhubaneshwar invites application for the position of EAM- F&Bhttps://www.lyfehotels.com/Job description:we are looking for passionate people just like you if the challenge of running our show make your heart beat faster. Can you balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our Stakeholders Then why not come and join us at the Lyfe Hotel Bhubaneshwar , where our guests can relax and enjoy the experience!Our Executive Assistant Manager Food & Beverage is a F&B expert and recognized leaders with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation.As EAM- F&B , you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!Key Responsibilities of the EAM- F&B :Ensures the smooth. running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levelsCoordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.Ensure that all outlets and banquets are managed efficiently according to the established concept statements.Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.Work with the Outlet Managers, Banquet Service Managers and all respective Chefs to take corrective action where necessary.Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.Establish a rapport with guests. maintaining good customer relationship.Able to work under pressure and deal with stressful situations during busy periods.Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.Maintain good working relationships with colleagues and all other departments.Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.Builds and maintains effective working relationships with all key stakeholdersEstablishes and delivers effective programmes that advance service standards, profitability and cost control.Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.Requirements of the EAM - F&B:Hotel school graduate / diploma with a minimum of 15-18 years experience and at least 2-3 years as F&B manager in luxury 5-star hotel with large F&B operations is a must.Proven experience in hotel food & beverage operations with strong problem-solving capabilities.Excellent leadership skills with a hands-on approach and lead-by-example work style.Commitment to exceptional guest service with a passion for the hospitality industry.Ability to find creative solutions, offering advice and recommendations.Personal integrity, with the ability to work in an environment that demands excellence, time and energy.Experienced in using IT systems on various platforms.Strong communication skills.Pls do not call. Only shortlisted candidates will be contacted.Candidates with relevant background only.Interested professionals pls email your updated resume with recent photographs athidden_emailhidden_email,

Keyskills :
leadership skillsguest servicecommunication skillsFB expertproblemsolving capabilitieshospitality industry knowledge