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Hiring for Manager

6.00 to 8.00 Years   Bhubaneswar   23 Oct, 2019
Bharti Airtel Limited
Job LocationBhubaneswar
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Job ResponsibilitiesTo develop robust acquisition control

  • As well as ensure customer acquisition delight
  • Provisioning & VAS Experience
  • To manage revenue/Bad Debt/Churn risk from existing customer
  • To ensure timely and efficient receivables management process
  • To ensure timely collections.
  • Circle Service Experience Opex Optimum utilization
  • Compliance to all Audits/QoS
  • Lead the implementation of MO strategy for differentiated Service Delivery based on Customer Segments. Measure and realign Service Cost based on Service Segments
  • Facilitate the initiatives on customer delight and engagement for High Value Customers.
  • Prepare and achieve Service Operation Vertical Circle AOP to include targets and spend per customer.
  • Own and deliver Service Communication within Service Experience Regime
  • Improve CSMM Scores in the Circle
, What specific skills and traits should this person possess Skills Required
  • Capable of taking independent decisions.
  • Ability to influence and impact across all functions and verticals.
  • Managing standardized process delivery across geographies (zones) leading to low variance across circle.
  • Delivering service parameters across segments.
  • Partner Management skills.
  • Multi-skilling.
  • Commercial and Financial Management.
  • Analytics and eye for detail
Educational Qualifications
  • Must have: Post Graduate & preferably MBA / CA.
Work Experience (Must have)
  • 8 to 12 yrs experience in Telecom / Retail / Financial Services
  • Preferred criteria: At least three years in CSD in managerial capacity with at least 1 year in Service Experience role

Keyskills :
servicedelivery serviceoperation customeracquisition receivablemanagement vas csd aop risk opex retail strategy management engagement communication implementation ServiceImprovement TransitionManagement erviceLevelAgreements

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