Site Engineering Quality Manager

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team you ll be part of Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN). Job Description Primary Purpose
• The Services Quality Manager is the internal key quality point of contact for Project Quality Management Project Quality Assurance within customer projects.
• Create a quality vision and set-up a roadmap to achieve the same; drive quality initiatives in order to achieve organizational objectives
Essential duties / responsibilities of the position:
• Develop, maintain and monitor execution of project/customer specific quality plans which align with customer contractual requirements in cooperation with Project Manager.
• Initializing, supporting and controlling issues and measures for quality improvement during the realization phase of customer projects.
• Escalate process issues and projects decisions if quality requirements are affected.
• Evaluate the project goals and facilitate teamwork within the project (including Customer and Suppliers), permitting the continuous site quality improvement.
• Ensure pro-active Site Quality improvement actions, by analysing the project situation and by a close cooperation with the Project Team, Suppliers and Customer
• Create Quality strategy for the account & Drive QIP for the account
• Conducting Kick-off meeting in New circles/Product Launch on Quality Specifications
• Attend customer meetings to represent the project on quality matters and manage professionally feedback from and to the customer.
• Ensure project interfaces towards the respective NOKIA Environmental and Health & Safety groups.
• Responsibility for project and operational level KPI / SLA reporting. Ensure the grade of quality is measurable in the project regarding cost, time and result.
• Ensure adequate monitoring and randomly inspects Telecom site installation work to verify that the implementation is done according to Contracts (Customer & Suppliers), Customer specifications, Nokia standards & guidelines and Nokia work processes and Quality.
• Supervise reporting, follow-up and corrective actions internally and from Suppliers.
• Follow-up IPM Quality Module fulfilment. Ensure regular reporting to Project Manager, Suppliers and Country, Regional SiSo Management.
• Assisting GPR team in New Vendor Selection & Vendor performance evaluation for existing vendors
Customer Interface
• To be present for Customer Interactions whenever Required
• Prepare reports periodically to be sent to the client
• Deal with escalation of decisions taken by Quality Team and ensure proper follow-up of the same
• Conduct timely meetings within/outside team to ensure open communication and devise an action plan to address issues/ concerns raised.
Root Cause Analysis & Improvement Projects
• Supporting/Driving RCA for chronic issues
• Using Quality methodologies like Lean, Six Sigma etc. for identifying & driving improvement
QMS Support
• Internal Auditor for QMS Systems like ISO9000,TL9000 ,ISO27001
• Supporting global team s for external audits
Competence Development
• Training support for Subcontractors CoDE Program-PTID
• Planning for PTID Trainings
• OJT/Classroom training to subcontractors on frequent Punch points
Quality Bulletin
• Plans and organizes lessons learned and root cause analysis with Project and Suppliers in order to implement continuous improvement measures & actions thru Quality Bulletins
Reporting & Reviews
• Regular data analysis & Quality Dashboard / Monthly Report Preparation
• QRM with Project team on Quality Issues
Team Management
• Guide, mentor & train the Quality Team.
• Establish innovative systems and procedures for handling data & reports and continuously improvise on them
• Measure performance of the teams for e.g. performance appraisals, confirmation and ongoing feedback and training
• Build effective vertical and horizontal communication channels
• Formulate long term plans for the development and motivation of the team
• Provide efficient leadership to the team
• To be a role-model for the Team in terms of performance/ behaviour/ attitude
• Responsible for motivating the team
Strength
• Certified Six Sigma Black Belt
• Certified ISO/TL 9001 Trained Auditor or Lead Accessor
• Trained for usage and implementation of 7 QC Tools
• Experienced Telecom professional
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark LGBT+ equality & best place to work by HRC FoundationAt Nokia, we act inclusively and respect the uniqueness of people. Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
access networksdocumentationqualityroot cause analysiswork processesdata analysis