AM/Engineer Branch Service

Job Description

AM/Engineer - Branch Service (GM) & SEU ( Resident) JOB DESCRIPTION Date (YY.MM) 01.04.14 JD Human Resources Compiled By Not to be photocopied and / or given to others without permission of the issuing authority. Uncontrolled copy in printed . ASSISTANT MANAGER BRANCH SERVICE (GM) & SALES END USER - RESIDENT ENGINEER BRANCH SERVICE (GM) & SALES END USER - RESIDENT 1. Providing service support to customers based on SRF from sales 2. Providing technical support to sales engineers/customer 3. Planning and attending pending service jobs 4. Attending emergency service jobs within the target time frame 5. Inspecting customer units, making a failure analysis if possible at site and sending the service estimate as per the service guidelines to concerned sales engineer 6. Servicing geared-motors at customer s place to the extent possible based on written confirmation from sales 7. Servicing geared-motors at Service-Center to the extent possible based on written confirmation ahead from sales 8. Arranging for sending geared-motors which are not possible to be serviced locally to the assembly plant for service estimate and co-ordination with Tech dept for completion of the job based on written confirmation from sales 9. Service training of customer s engineers as per the request from sales. 10. Maintaining the complete documentation of service orders and files. 11. Up dation of the records in the system for the branch and for the Head Office. 12. Give feedback to maintain necessary spares inventory at branch to ensure quick service response in coordination with Branch Manager / Regional Manager. 13. Maintain the Service center and all the required tools, tackles, equipment in good working condition and timely maintenance of the same 14. Doing other jobs as instructed by the Branch Manager / Regional Manager in the absence of service jobs 15. Responsible to maintain documents and records as per QMS procedure of the department 1. Building the SEW & CDS brand and value proposition in the market 2. Achieving sales targets to EU customers for the products & services assigned 3. Collection of receivables and statutory forms 4. Passing of sales information for full units sales to the sales team. 5. Managing and developing relationships with customers 6. Forecasting and reporting of sales, trends and competitor activities 7. Submission of all travel and other claims in a timely manner 8. Responsible to maintain documents and records as per QMS procedure of the department 1. Making the Service Estimate 2. Making and signing the Service Report and sending to customer 3. Decision on replacement of the components at the time of attending the job up to Rs.10,000/ 4. Decision on the further course of actions in service 5. Decision on FOC Replacement, FOC Service (jointly with branch Manager) 6. Decisions on pricing (jointly with Branch Manager) 7. Customer Entertainment (with permission from Branch Manager) Area : All regions respective to the sales branch. Direct Reporters : 0 Value : 250-300 Customers for services & 5of company s services & spares turnover for SEU. PROFILE: EDUCATION : Diploma in Mechanical/Electrical engineering from reputed institute EXPERIENCE : Minimum 3 years and above in maintenance or servicing similar products in any engineering industry. Minimum 2 years experience within SEW for internal recruitment SKILLS REQUIRED : Customer Relationship Management, Repairing Skills, Trouble Shooting Skills, Communication Skills, Presentation Skills, Negotiation Skills, Installing & monitoring SEW/Similar CDS products & services. ,

Keyskills :
branch customerrelationship target relationshipmanagement sales arketcomm regionalmanager branchmanager salesengineer salestargets