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| Job Location | Chandigarh |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Handle a team of 25-30 validators and manage day to day activitiesReport issues / daily productivityGood people managerGood Communication both written and verbalIdentify Areas of Improvement and take necessary actionInnovative and seeks solutionsPrompt in decision makingAble to Plan, implement & handle project independentlyLeave Management - should be able to manage shrinkage within acceptable limits at all timesKnowledge Sharing - Share updates & feedbacks received from client with teamAchieving target Assigned for the team on a weekly/Monthly basisTaking corrective action for low performersKnowledge of MS Office for day to day useAble to effectively communicate with Clients & stakeholders (Client interaction is limited but needed in certain areas))Key Deliverables:Timely Delivery (SLA)Quality assuranceProcess AdherenceAttrition ManagementCoachingRecruitmentDocumentationCandidate Education:Work Experience:Total 4+ years experience and Min. 2 years in current roleMandatory- CVs without these requirements will not be shortlisted under any circumstanceImportant- CVs without these requirements will only be shortlisted if candidate appears very strong on other requirementsGood to have- CVs without these requirements may be shortlisted if candidate appears strong on other requirementsTechnical skills:MS Suite (Word, Excel & PowerPoint)Basic SQLPresentation SkillsEducationalrequirements:GraduatePost Graduate in Commerce, Mgt, or other related fieldsB. ComMBA or Diploma in People ManagementQuality Certification TQM / Six Sigma / Lean MgtOther requirements:Backend (Non-Voice) Process Team ManagementStrong communication and influencing skillscan Multi-TaskReady to work in Rotational ShiftsAccounting ProceduresKnowledge of data validationOther Languages (regional / international),
Keyskills :
sixsigma msoffice teammanagement datavalidation qualityassurance peoplemanagement attritionmanagement qualitycertification ectiveaction