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Associate Support Engineer

2.00 to 4.00 Years   Chandigarh   19 May, 2020
Duck Creek
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

JD for Infrastructure Support AnalystAn Infrastructure Support Analyst for Duck Creek Technologies will primarily be responsible for providing cloud support, monitoring and assessing potential issues relating to critical IT applications, systems and devices.Job Description

  • Basic understanding of the following monitoring: Application health, system availability, latency, performance and end-to-end monitoring.
  • Working knowledge of supportive software including: Dynatrace, OMS, SolarWinds, McAfee EPO, and others
  • Experience in handling cloud operations (AWS EC2, S3, ELK, ELB, RDS, Autoscaling, Route53, VPC)
  • Experience in Installation and configuration of Linux and Windows servers.
  • Basic knowledge of network security and server hardening.
  • Experience on GIT, Jenkins and Rundeck for different projects
  • Experience in Windows Active Directory, IIS, DNS, DHCP.
  • Basic knowledge of configuring apache, tomcat and firewall on Linux Server.
  • Basic knowledge of technology terminology regarding Microsoft Azure
  • Highest degree of honesty and integrity
  • Team player that puts the success of the company ahead of their own personal success
  • Results, action-oriented, with a whatever it takes attitude
  • Shows concern for quality in their work and practices continuous improvement
  • Interacts professionally, appropriately and courteously with customers, other outside parties and co-workers
  • Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.
  • Quickly develop a comprehensive understanding of the applications and infrastructure within the Duck Creek OnDemand environment, and how they are leveraged by carriers
  • Stay informed of production changes that could affect functionality and alerting.
  • Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues.
Desired Knowledge
  • Basic knowledge of configuring Windows Active Directory, IIS, DNS, DHCP.
  • Knowledge of cloud operations tools (AWS EC2, S3, ELK, ELB, RDS, Autoscaling, Route53, VPC)
  • Accurately troubleshoot, reproduce and document issues and other pertinent information
  • Create and maintain Runbook content.
  • Handle incident queue and perform various tasks as necessary
Qualification
  • B.Tech / MCA
  • 2-3 Years of IT Experience
  • 2 Year experience in Insurance industry is desired.
,

Keyskills :
networkingactive directory troubleshootingoperating systems technical supportwindows active directory network securityinfrastruc

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