BPO Customer Care Hiring At Chandigarh

Job Description

Tech Mahindra Hiring Fresher/Exp for Inbound Voice Process @ Chandigarh Salary Upto 18kProcess-Flipkart Domestic Upto- 18k*Salary - Fresher- 1.80 Lakh PAExperience-- 2.2 Lakh PA*On the Spot Offer Letter To Fix up the interview schedule (Pls fix your interview schedule before walk-in):Contact Details_-HR Connect Mustafa-9818031859Interested candidates can coordinate with me for fix their interview (10AM -9PM).About The Tech MahindraTech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.0 billion company with 107,100+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.We are part of the USD 16.9 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market and vacation ownership.Job DescriptionTech Mahindra - Chandigarh is hiring for Premium E-Commerce and Telecom Domain.Designation : Customer Service AssociateQualification Required : Graduate / Post Graduate / Under-GraduateExperience Required : 0 - 4 YearsSkills Required : Good Communication skills and basic computer knowledgeJob Roles & Responsibilities :1) Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.2) Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.3) Process orders, forms and applications.4) Follow up to ensure that appropriate actions were taken on customers requests.5) Refer unresolved customer grievances or special requests to designated departments for further investigation.Knowledge, Skills and Attitude:Should have very good convincing and selling skills.Should have good English communication skills.Graduate/P.G./MBA will be preferred.Should be very confident and presentable.Fresher also welcomeEnergy levels should be highQualification and Experience: MBA/PG/Graduate/ Drop out/ UG.Compensation & Benefits: Rs. 15,000 - Rs. 22000(CTC) per Month + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.Responsibilities and Duties1) Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.2) Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.3) Process orders, forms and applications.4) Follow up to ensure that appropriate actions were taken on customers requests.5) Refer unresolved customer grievances or special requests to designated departments for further investigation.Key SkillsKnowledge, Skills and Attitude: Should have very good convincing and selling skills. Should have good English communication skills. Graduate/P.G./MBA will be preferred. Should be very confident and presentable. Fresher also welcome Energy levels should be highRequired Experience and QualificationsKnowledge, Skills and Attitude:Should have very good convincing and selling skills.Should have good English communication skills.Graduate/P.G./MBA will be preferred.Should be very confident and presentable.Fresher also welcomeEnergy levels should be high

Keyskills :
inboundvoiceprocess customerrelations telesales bpovoice internationalcallcenter bporecruitment customerrelationship customersupport customercare callcentrevoice insidesales voicesupport telecalling telemarketing coldcalling leadgeneration