Customer Care Associate

Job Description

Job OverviewYoull be part of A multibillion dollar companys Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earths most customer-centric company, and youll play a key role in achieving that goal by being the first point of human contact for customer support.Some of your duties include:- Answer customer requests through phone, chat, and email- Navigate and review solutions in real-time using a variety of tools- Assist with identity verification and account security concerns as needed- Help identify and prevent potential fraud or security issues that may impact customer experience- Problem-solve for customers without reading from a script- Provide exceptional support and troubleshoot account and shopping issuesYou will also need to be able to:- Communicate effectively with strong verbal and written skills- Work comfortably with computers and navigate multiple systems- Work varying shifts from Monday to Sunday- Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)- Be punctual and present for your entire work shifts- Be fully committed to your customer service role whilst working at Amazon Benefits and perks- One of the great things about joining our Customer Service team is that you dont need past experience in customer service. Youll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:- Medical insurance- Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy- Site transportation allowance- Meal allowance of 1,100 Rs/Month- Night shift premium pay- Lifestyle benefits and retail discounts through our Extras program- Self-directed and instructor-led training to get you up to speed- Ongoing learning opportunities to develop your skills- Employee support programs and resource groups

Keyskills :
organization skillscommunicationcommunication skillsenglish languageself-confidence