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Customer Care Representative

0.00 to 3.00 Years   Chandigarh   04 Feb, 2021
ANEJA'S TRANING AND PLACEMENT SERVICES
Job LocationChandigarh
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International),Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Hiring for Domestic/International Both Voice/Non-voice. Ready to work in rotational and 24/7 Shifts including night shift job is in tricity (Mohali,Chd and PKL) ready to relocateResponsibilities

  • Manage inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call database in a comprehensible way
  • Skills
  • Previous experience in a customer support role
  • verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Keyskills :
verbal communicationcustomer supportcustomer satisfactionscriptsclarifycorporate liaisonoutbounddatabasecall center developmentrecordscustomer focussetcommunicationacdworkforce managementresearchcommunication skillsctiownershipcall cent

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