Customer Service Associate

Job Description

we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. Were looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.Customer Support Executive ResponsibilitiesBuild expert, dynamic knowledge of the companys products and servicesConduct research with available resources to satisfy customer inquiriesEngage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationshipsRespond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warrantiesMeet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sellMaintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to reviewOther DetailsSalary-28,000/- to 49,000/-Required Experience-0 To 4 YearsMinimum Age-18RequirementsQualification Required-Diploma,B.tech,M.tech,Engineering,All Graduate,IntermediateWork Department-Customer SupportWork Industry-IT,Automation,Banking,Finance,Education,Telecom,Skills-Friendly and welcoming manner with clients and other members of the customer service teamfor more clarification contact to this number-hidden_mobileAlso Share Your CV hidden_emailRegardsHR Placement Team

Keyskills :
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