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Customer Success Manager

4.00 to 8.00 Years   Chandigarh   19 Nov, 2019
Zscaler, Inc
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)Network / System Administration
EmploymentTypeFull-time

Job Description

Responsibilities/What You ll Do

  • Be the key advocate for our Customers on behalf of Zscaler with a focus on Transformation, Engagement, and Experience
  • Candidate will work with customers to maximize customer value realization by ensuring a productive partnership that meets customers aims
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities.
  • Interact with CISO/CIO/Director/Manager Level stakeholders and Engineers to drive value realization from Deliver Quarterly Service reviews to customers.
  • Demonstrate the fundamental understanding of Zscaler technology and articulate the advantages of our solution against competitors.
  • Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers.
  • Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams.
Qualifications/Your Background
  • Candidate should have 4-8 years of experience working in a customer-facing role (Sales or Customer Success with a Technical background is ideal).
  • Good understanding of Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  • Familiarity with Network Architectures and network routing concepts.
  • Highly motivated self-starter with competitive personality and strong attention to detail.
  • Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Bachelor s degree in Engineering
  • 4-8 years as a Systems Engineer or Post Sales Support
  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity
  • The pace and excitement of working for a Silicon Valley Organisation
,

Keyskills :
marketing edge reviews onboarding routing sales ommunicationskills customervalue supportgroups customerservice productmanagement salessupport postsales customerrelations valuerealization

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