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Customer Support Executive

2.00 to 4.00 Years   Chandigarh   30 Apr, 2020
NetSmartz Infotech India Pvt Ltd
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Giving the product demonstration to the customer based on customer requirements and training purpose after onboarding.
  • Maintain relationships with customers in order to facilitate open communications, understand customer perspectives, and monitor customer satisfaction.
  • Provide escalation support to the customers with help of user guidance, help in onboarding and product training. Use all available resources to resolve these issues as efficiently as possible.
  • Proving customer support through different channels like chat, email and over the phone support. Managing timely responses and call backs on high priority. Achieve and maintain to a performance standard, including but not limited to; average handle times, call quality, customer satisfaction
  • Creating the tickets in the system and using CRM for customer details for diagnosing the customer problem and analyzing his support history for better understanding.
  • Maintaining all customers information in the CRM system and working on the tickets efficiently.
  • Doing the account management and understanding if there is any Dissatisfaction from customer end.
  • Using Excel Functions, Table, PivotTable, Data Tools, Lookup, Sort and Filter, workbooks &worksheets data.
  • Curate relationships customers/partners and support them when necessary to help grow and develop those accounts by building and promoting strong, long-lasting customer relationships.
  • Follow-ups with the Customers for monthly billing in case of delay in payments etc.
  • Willingness to execution and ability to play dual role for Support department for customer support and supporting post sales activity like follow-ups with customers for payments and other stuff.
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Keyskills :
salescustomer service customer supportcustomer relations troubleshootingpost sales pivot tablecall quality

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