Customer Support Representative

Job Description

Job Title: International Voice Customer Support ExecutiveLocation: Ahmedabad, Gujarat Job Type: Full-Time (Work from Office) Experience: 0-5 years (Freshers Welcome) Shift: Night Shift (Cab Facility Provided)About the RoleWe are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound and outbound calls for our global clients, providing excellent support and ensuring customer satisfaction.Key Responsibilities
• Handle international customer calls professionally and efficiently.
• Resolve customer queries and issues in a timely manner.
• Provide accurate product/service information to customers.
• Maintain records of customer interactions and transactions.
• Meet performance targets such as quality, customer satisfaction, and productivity.
• Collaborate with team members and report to the team leader.
Required Qualifications & Skills
• Education: Graduate in any discipline (mandatory).
• Experience: 0-5 years in International Voice Process or Customer Support.
  • Freshers with excellent communication skills are encouraged to apply.
• Communication: Excellent verbal and written English communication skills.
• Personality: Confident, polite, and customer-oriented.
• Technical Skills: Basic computer knowledge and ability to work with CRM tools.
• Flexibility: Comfortable working in rotational or night shifts.

Keyskills :
inbound processinternational voice processcustomer supportinternational bpointernational call centercustomer service