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D2C Area manager

5.00 to 9.00 Years   Chandigarh   27 May, 2024
Airtel India
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Purpose of the JobD2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/ She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make Airtel the preferred Service provider as well as ensure successful In-store operations.Key Deliverables Retail Store Operations: Strategic Store Rollouts- Ensuring all store deployment processes are completed in time for launch of stores (staffing/ inventory/ IT)Store Operations/ Compliance/ Profitability: Ensure & Own compliance with all defined SOPs Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc) Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc. Monitor all. competitor activities and share recommendations for response Ensure escalations are handled within the stated TAT Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan To ensure deployment of agreed programs across all storesBroadband Operations: Enhance acquisition quality Drive growth in contribution from higher rental plans Mark territories for TSMs and drive productivity growth. Increase the Tag utilization in Low Utilized NEs and buildings. Working closely with Channel Partners and TSMs to support closure of leads Drive engagement with residential societies (RWAs) to make Airtel the preferred service providerCustomer Service: Provide best in class services to customers while keeping Detractor Index in check. Ensure total compliance of CE guidelines & processes Ensure Circle support to manage exceptional escalations, if requiredPeople development & Team management: Ensure seamless supply of quality manpower at the stores & field Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper on boarding process.Skills Required Results orientation Entrepreneurship Strong communication skills Consultative Selling skills Collaboration skills Team managementWe are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do jobs never done before ,

Keyskills :
EntrepreneurshipStrong communication skillsTeam managementResults orientationConsultative Selling skills

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