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Workforce Manager

10.00 to 14.00 Years   Chandigarh   12 Jun, 2024
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Interested candidates can drop a note to hidden_email .Exp: 10yrsWork Location: Gurgaon/MohaliImplement IEX for various projects as a primary spoc, efficiency on end-to-end project management.Ensure Project/Service Delivery meets the timeline.Ensure met activity level timeline for how projected as per the projected delivery plan.Provide IEX related training to process WFM/Operation team.Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.Establishes and monitors performance post Implementation.Applies in-depth technical knowledge of systems, applications, and account operations in support.Works on continuous improvement efforts for increased efficiency and effectiveness of processesCandidate should have knowledge with Cap Plan and ForecastingShould have Team Management Skills (at least for 2 years),

Keyskills :
IEXProject ManagementTrainingWFMOperationsContinuous ImprovementForecastingTeam ManagementTechnical Knowledge

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