Engineering Assistant III

Job Description

Position SummaryThe main purpose of this position is to provide technical support to queries associated with ROV and its equipment. It includes Database Management using helpdesk and knowledge base softwares, assisting in troubleshooting using available resources and preparing customized reports for management.Duties ResponsibilitiesFunctionsESSENTIALResolve queries associated with ROV and its equipment and real time troubleshooting using available documentation resources.Prepare, revise and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.Verify ROV Spec Sheet data to ensure accuracy; Audit Regulatory certificates of all the Major Components; maintain and audit Asset Tracking and Export Control Data.Prepare a Technical database/ procedures based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets etc with precision.Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments and Senior management.Identify, Evaluate and Interpret trends for detailed analysis of data.Attend meetings and phone calls for providing support to onshore and offshore operations.NON-ESSENTIALAssist support engineer / supervisor with onshore projects e.g. Kakinada, Stavanger etc.Undertake continuous improvement training program and specific projects as instructed by management.Assist Engineers with all technical support functions.Handle escalated queries from Administrators.Assist with any other duties as and when required.SafetyEnsure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.OtherPerform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.QualificationsREQUIREDB. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E)Able to work in shifts 42.5 hours (weekly) (Morning, Evening Weekends) (E)Knowledge of MS-Office and computer fundamentals (E)DESIREDKnowledge of Photoshop, In design or any other designing software (P)0-1 year experience in Support Operations (P)Knowledge, Skills, Abilities and Other CharacteristicsExcellent Verbal Written Communication Skills in EnglishCreative thinking and team work skillsPossessing a proactive, positive, can-do attitudeGives and receives constructive feedbackEnsures that others involved in a project or effort are kept informed about developments and plansWorking ConditionsThis position is considered OFFICE WORK which is characterized as follows.Almost exclusively indoors during the day and occasionally at nightOccasional exposure to airborne dust in the work placeWork surface is stable (flat)Physical Activity/RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is considered LIGHT work.OCCASIONALFREQUENTCONSTANTLift up to 20 poundsClimbing, stooping, kneeling, squatting, and reachingLift up to 10 poundsStandingRepetitive movements of arms and handsSit with back supportedClosing Statement,

Keyskills :
reporting troubleshooting hvac inspection pumps subjectmatterexperts msoffice duediligence assettracking knowledgebase technicalsupport managementsystem databasemanagement communicationskills usinessintell