English Language Coach

Job Description

English Language Coach - Inbound Voice Customer ServicePosition Overview: We are seeking a dedicated and experienced English Language Coach to join our Inbound Call Center team. The successful candidate will play a crucial role in enhancing the communication skills of our customer service representatives, ensuring the impeccable grammar, accurate pronunciation, appropriate speech rate, and effective sentence construction. As an English Language Coach, you will be responsible for providing targeted coaching, feedback, and training to our call Center agents, enabling them to deliver exceptional customer interactions.Key Responsibilities: Conduct thorough assessments of call Center agents language proficiency, identifying areas of improvement related to grammar, pronunciation, speech rate, and sentence construction. Develop and implement customized coaching plans for individual agents based on their language proficiency levels and specific needs. Deliver engaging and. interactive coaching sessions that focus on grammar rules, proper pronunciation, clear speech delivery, and constructing coherent sentences. Utilize a variety of instructional techniques, including role-playing, scenario-based exercises, and audio-visual resources, to enhance agents language skills. Monitor and evaluate agents performance during live customer interactions, providing real-time feedback and guidance to help them improve their language skills on the job. Collaborate with the Training and Development team to integrate language coaching into the overall call center training curriculum. Maintain accurate records of agents progress, coaching sessions, and performance outcomes. Stay up-to-date with industry trends, language learning methodologies, and best practices to continuously enhance the effectiveness of language coaching programs.Qualifications: Bachelors degree in English, Linguistics, Education, or a related field (Masters degree preferred). Minimum of 3-4 years of experience as an English language coach, linguist, language teacher, or in a similar role. Proven expertise in English grammar, pronunciation, speech rate, and sentence construction. Strong knowledge of phonetics and phonology, with the ability to address common pronunciation challenges. Excellent communication and interpersonal skills, with the ability to provide constructive feedback in a supportive and motivating manner. Experience working in a call center environment or with customer service teams is a plus. Proficiency in using coaching tools, software, and resources for language instruction. Demonstrated ability to design and implement effective language coaching plans tailored to individual learners. Strong organizational skills and attention to detail for maintaining accurate records and tracking progress. Adaptability and flexibility to accommodate different learning styles and preferences. Teaching certifications (TEFL, TESOL, CELTA, etc.) are a plus.Benefits: Competitive salary and benefits package. Opportunity to make a significant impact on the communication skills of call center agents. Professional development opportunities to stay current with language coaching methodologies. Collaborative and supportive work environment. Chance to contribute to the growth and success of a dynamic call center operation. If you are a passionate English language professional with a knack for coaching and empowering others to communicate effectively, we invite you to apply for this rewarding position. Join our team and help us deliver exceptional customer service experiences through impeccable language skills,

Keyskills :
English grammarPronunciationPhoneticsPhonologyCommunication skillsInterpersonal skillsSpeech rateSentence construction