Freight Forwarding Operations Manager

Job Description

Responsibilities
1. Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance.
2. Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods.
3. Arrange transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment.
4. Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation.
5. Ensure compliance with international trade regulations and customs requirements.
6. Track and monitor shipments to ensure on-time delivery and proactively resolve any issues or delays that may arise.
7. Provide exceptional customer service by promptly addressing any inquiries or concerns from clients and maintaining strong relationships with key stakeholders.
8. Optimize shipping routes and methods to minimize costs and improve efficiency.
9. Stay updated on industry trends, regulations, and best practices to continuously improve the freight forwarding process.
10. Collaborate with other members of the logistics team to streamline operations and improve overall supply chain performance.

Keyskills :
chainproblemnegotiationservicecustomerplanningleadershipsupplymanagementprojectwarehouseinterpersonalstrategicsolvingteamorganizational