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| Job Location | Chandigarh |
| Education | Not Mentioned |
| Salary | < Rs 50,000 - 2.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Sales / BDCustomer Care Executive (Call Centre) |
| EmploymentType | Full-time |
KEY RESPONSIBILITIES Provide phone support for Global customers. Be responsible to deliver a high quality, customer-driven, support service resolving customer inquiries at the first point of call wherever possible. Demonstrates confidence and willingness to resolve customer requests or queries. Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer. Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.If you have any query you can contact:-8779665259And mail us your CV on shwetat.xenonhrsolutions@gmail.com
Keyskills :
operationsengagementsupervisioncommunicationustomercontactdealermanagementgoodcommunicationskillcustomerretentioncustomersupporttelesalesinboundcallscustomercommunicationautomotivesalesautomotiveaftermarketcoldcallingoutboundsales