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| Job Location | Chandigarh |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Candiate should be able build Customer Requirements Documents (CRDs), High and Low level designs (HLD, LLD), Integration and acceptance test plans, Assessment reports and other documents needed for consulting & implementation.Candiate should be able to update himself on the new releases and adopt to technical changes on the Contact Center domain , Candiate must be able to reasearch the knowledge gaps, seek expert advice whenever requiredImplement, manage, and troubleshoot Contact Center systems like UCCE, UCCX and Cisco Unified Communications SystemsAssess, design and document technical requirements supporting business / RFP needs.Provide team support and process improvements through individual contributionsPerform other related duties as assigned by leadershipStrong working knowledge of Cisco Contact centre components including ICM, CVP, UCCX, CUCM , Diallers, CTI, WFM and QM (Recording)Cisco UCCE / UCCX scripting or similar contact center application scripting experienceExperience with CISCO Interaction Manager (CIM) {Web Collaboration, Chat, email}.Experience with CUIC or similar contact center reporting platformsVery Good understanding on IVR Call flowsMultichannel Applications based on Cisco platform like Chat, Email, SMS, Social Media MiningGood knowledge on Oracle / SQL Database.Good understanding of various telecom Standards and Protocols (RFC, ITU, IETF, SIP, H.323).Good understanding on LAN / WAN / MPLS.Experience troubleshooting telecommunications equipment and technologies including TDM, T1, ISDN, etc.Strong knowledge in Recording solutions like Verint / NICE/CalabrioUnderstanding of Data center Technologies including Storage Area Networks (SAN), virtualization (VMware), and Ciscos Unified Computing System (UCS).,
Keyskills :
sqlsql servermysqlcustomer relationstroubleshootingcisco unified communicationsdata centersocial mediacontact centerbusiness unitsnetwork monitoring