IT Manager - Intelligent Automations

Job Description

SUMMARY OF ROLE

The IT Manager, Intelligent Automations isresponsible for planning, organizing, implementing and supporting automationroutines in new or existing Emerson business systems as directed and assignedby the IT Director of Intelligent Automations, Automation Solutions IT. This role will support the decision-making processregarding what is the most cost-effective automation tool that will fit in a solution.

Will work together with the Emerson internalbusiness customers, Intelligent Automation developers staff and the ITDirector, Intelligent Automations to ensure that developed automations alignwith business priorities to support a specific task or process. Will ensure that automation design leveragesEmerson tool standard strengths, including (but not limited to) Tableau orPower BI, Excel macros, Blue Prism, Intelligent OCR, SharePoint, Office 365Automation tools and other Emerson automation tool standards. Will also interact with the Automation vendorrepresentatives when needed and provide Project and Program Management,including post-go-live support. Alongwith the business customers and developer staff, will ensure that relatedproject documentation required to record and understand the automated process iscaptured accurately, efficiently and effectively.

Will test the Business Continuity Plangenerated by the Developer staff to validate Continuity of the actions to betaken. Will support and give opinion onfor the Maintenance and Cost model defined for the automation tools. Will be flexible in work shift andavailability when emergencies or urgent priorities occur. Will assist in the management of theAutomation Solutions Intelligent Automations staff as needed and identified bythe IT Director of Intelligent Automations, Automation Solutions IT.

PRINCIPLE JOB RESPONSIBILITIES

• Innovation - promote Continuous Improvement in all aspects of ourbusiness guided by metrics and disciplined management process by passionatelypursue technologies to drive tangible value for our customers and stakeholders. Design, implement and maintain automationroutines.

• ServiceLevel Agreement Compliance -drive strong processes and discipline across the teams (different businessprocesses). Ensure that we work issueswith pride, integrity, and a sense of urgency. Ensure accurate and consistentmetrics for reporting and review. Utilize our metrics to drive positivebehavior. Instill accountability in our teams and demonstrate willingness andability to learn from our mistakes. Promote cross team collaboration and encourageteam chemistry and partnership when investigating and resolving issues.

• Efficient Operating Processes - work cross functionally to ensure that the processes weutilize are efficient and effective. Work to support the process improvementactivities championed and prioritized by the remote functional leaders inspiredby the Operational Excellence principles. Ability to manage the full lifecycle of an automation solution and the resources required to deliver saidsolution: identify automation opportunities, gather requirements, and, develop,test and deploy automation solutions using Blue Prism, Office 365 tools orother Emerson intelligent automation tool standards.

• Safetyand Quality - support andenforce strict change control processes. Help define and refine the way we manageproblems in the site in coordination with the local HR leader.

• Customer Focus - instill a customer service mentality into the teams. Promote a collaborative transparent workingenvironment. Set clear expectations withcustomers, employees and other parts of the Emerson global organization andthen meet those expectations. Validaterequirements with process owners and ensure an end to end business validationupon completion of development effort.

REQUIRED QUALIFICATIONS AND EXPERIENCE

EDUCATION

• Computer Science, Management Information Systems, Electronic Engineering or related area required
• BE/B.Tech/MCA in Information Technology or related area

EXPERIENCE/ SKILLS

• 12 years of overall experience in IT
• At least 2 years of process automation experience in IT
• Expertisein managing automated business processes
• Expertisein managing intelligent automation development staff
• 5 years of experience in leading and managing the team
• Knowledge and demonstrated experience in Automation for Shared Services (RPA -Blue Prism , Tableau, Power BI, Office 365 Power Automate, SharePoint, CRM or similar)
• Proficient at dealing with all levels of the organization in a constructive, productive fashion
• Proven ability to lead large initiatives or projects to successful conclusion
• Strong verbal, written and presentation communications abilities
• Strong analytical, problem-solving, project tracking and conceptual skills
• Attention to detail and able to manage data accurately
• Exceptional customer service orientation
• Strong verbal and written skills in English. Spanish is a plus.

CORE COMPETENCIES

• Tech Savvy
• Optimized work process
• Action Oriented
• Collaborates
• Manages Complexity
• Manages Ambiguity

Keyskills :
process automationaction orientedcustomer service orientationbusiness continuityshared servicesmanagement information systemscustomer servicecustomer focuschange controlcomputer scienceproject trackingprogram managementservice orientationinfo