Manager

Job Description

Position summary

The Manager, Professional Services is responsible for leading a regional team of Technical Consultants who provide quality professional services, project delivery as measured by high customer satisfaction and overall profitability. As a strong people manager, this role will be accountable for recruitment, performance management and development of their assigned regional Consultant team.

This role requires heavy partnership with various cross functional team along with global functional methodology alignment to support a consistent and reliable pre-sales, technical and project delivery for our clients. Working as a manager coach this role will advise and guide the consultants on unique customer environments for successful project execution.

About Winshuttle Essential functions and responsibilities

• Provide leadership, strategy, structure and daily management for the regional Professional Services team.

• Develop and implement alignment, structure and accountability to meet or exceed customer needs.

• Continually and systematically improve the execution, quality, and consistency of services across the region.

• Partner with sales to identify new service business opportunities and develop service delivery capability across the entire portfolio of Winshuttle offerings.

• Drive achievement of Professional Service goals by focusing on productivity and efficiency.

• Drive continuous improvement via customer communications and feedback.

• Aggressively develop key skills and abilities via training and coaching to improve performance as needed.

• Measure and monitor the quality and thoroughness of delivery, ensure consistency of performance, and drive continuous improvement.

• Align with the global services methodology and ensure best practices are leveraged throughout the organization and shared

• 25% Travel Required

• Develop and maintain revenue forecasts and team utilization metrics

• Assume responsibility for project escalations and work hands on with the implementation team to resolve issues

• Partner with license sales team to size and create environment technical specifications for sales proposals and SOWs

Desired behaviors

• Facilitates change encourages continuous improvement of work practices and processes

• Drives execution engages and enthuse team by cascading departmental goals into individual goals. Sets high performance standards, sets clear expectations, solves problems, provides task clarity and sets boundaries.

• Manages the team holds team accountable, utilizes straight talk and takes corrective actions to ensure compliance and fair treatment, provides rewards and recognition.

• Keeps the team focused and motivated facilitate timely decision making, knows when to escalate, provides timely feedback and regular communication.

• Technically proficient knows own role and has a solid familiarity with team member s roles and tasks.

• Uses the full capabilities of the team understands team member s development needs and aspirations, takes these into consideration when assigning task and responsibilities. Develops and coaches so team can reach full potential.

• Over communicates hosts team communication (1:1`s and team meetings), cascades important and need to know information.

• Involves employees in decision making encourages them to communicate their ideas and proposed solutions.

• Manages collaboratively Foster teamwork, empowers and trusts employees to deliver, delegates appropriately.

• Displays ethical character and competence gains trust by acting with integrity and intent.

• Is a role model displays high levels of commitment and energy, role models our PACT values, sets high standards of behavior. Influence others positively, act as a good citizen of Winshuttle.

Knowledge

• BA or BS in Computer Science, Engineering or other relevant degree or experience.

• High proficiency with Microsoft Excel, Access, Word, Outlook, and PowerPoint preferred

• Excellent ability to build and maintain relationships with worldwide, multi-cultural colleagues; with customers, and partners.

Experience

• A minimum of 5 years successfully directly managing service delivery for an Enterprise software organization

• Ability to lead by example while providing Management, mentoring, and performance feedback experience

• Strong business acumen, interpersonal skill, and team collaboration abilities

• Business development focus and ability to sell and/or support sales

• Ability to successfully interface with both internal and external clients

• Excellent negotiation, presentation, and communication skills

• Implementation with MDM/PIM software and experience with Supply Chain software

• Project management and/or implementation experience of enterprise software (SAP or other ERP), a plus

• Experience with enterprise software installation and configuration including SSO and API integration to other systems of record

• Data Center and API integration development experience is a plus

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Keyskills :
supply chain softwarestrong business acumenrole modeldata centersupply chainstraight talkmicrosoft excelbusiness acumenglobal servicescomputer scienceservice deliveryproject deliveryequipment supplyhigh proficiencyexternal clientsinfluence