Manager - Experience Center

Job Description

Manager - Experience Center Reporting to: Market Region Head / Area Manager / Zonal Manager Gender: Female CTC: 60-75K Role in the organization: To manage a store in a profit center capacity in order to achieve Budgetted sales and profits and provide superior customer service Nature of Experience: 8+ years of work experience in retail sales operation with min 4 years of team handling experience (Chandigarh locals preferred) Educational Qualification: Graduate / PG / MBA Knowledge Required: Product Knowledge Store Operations Visual Merchandising Markets Commercials I.T Operations Marketing Logistics Skills Required: Focus on Results Innovation and Openness to Learning Customer Focus Decision making Entrepreneurial and Strategic Orientation Planning and Analysis People Development Team Management Communication Responsibility Area Description Weightage Sales Target Achievement To ensure implementation of promotional activities and create awareness of the Fabindia brand Identify potential customers and customize selling approach to cross sell/ up-sell Planning and Achieving the daily / monthly Store as well as category sales Targets of the stores Handling Customer queries To track and monitor retail metrices like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures Should be able to Gauge customer requirements, bulk orders and fulfillment of same Ordering the right product mix to meet customer/ store needs Customer Service To ensure superior customer service at all times Ensure major customer issues / complaints /feedbacks are escalated to the Area Manger/MRH Ensure appropriate look and feel, smooth running and security of own stores Maximize the store Profitability and Productivity by following the productivity parameters Maintain the balance between optimal utilization of the wallet and meeting customer needs Monitor compliance and provide inputs for refinement Identify need gaps and influence product mix Ensure optimal utilization of the wallet. Plan ordering and managing stock levels as per Fabindia SOP Providing inputs towards product development / Quality Issues To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss To keep checkon the given OPEX budgets to ensure expenses are within the Budgets Visual Merchandising To ensure VM Guidelines are followed and adhered to at the store Enhancing the customer experience by providing feedback / guidance to the team on Visual Merchandising Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories Administrative Responsibility Providing data and the initial framework of the store budget Monitoring actual performance against OPEX budget through the year Compiling data and timely reporting of relevant market MIS reports(mystery customer, footfall, conversion, average bill value etc.) Maintaining procedural and documentary compliance To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims Market Study Track competition and local environment and provide inputs to AM / MRH Formulating strategies & recommending business development initiatives / workable business ideas Identifying potential store locations and business opportunities MIS and Reporting Regular analysis of sales and stocks region / store / category wise To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly Self & Team Development/ Teamwork Self development Team development by constant coaching and training To deploy staff between the categories basis their competencies KRA based evaluation performance of all reportees to be done by the end of every block and KRAs to be handed over to all reportees at the beginning of every block Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees Improving teamwork with peers/ markets/ PH To ensure that all team members are groomed as per Fabindia standards and adhere to the code of conduct

Keyskills :
team developmentcustomer servicemarket studycustomer focusproduct mixteam handlingpeople developmentprofit centrestore operationsteam managementbusiness ideasfinalsettlementinduction programretail salesproduct knowledgecode of conductprod