QA Engineer

Job Description

* Description The Quality Assurance Engineer will test Oracle, web-based/mobile applications used by Emerson employees and customers; provide support to end-users in the organization on how to use various types of software applications efficiently and effectively in fulfilling business objectives; troubleshoot, document and report application issues; and assist in the design, delivery, and improvement of in-house software applications. Roles and Responsibilities:
• Automation Testing experience: writing test script, review peer s test script, execute and update
• Familiar with Agile process. SAFe agile experience and training is much preferred
• Familiar with cloud-based development and DevOps
• Requirement Analysis and designing detailed test cases and procedures from requirement specifications.
• Test new applications and repeat testing for existing products.
• Ensure all product releases meet or exceed defined quality goals.
• Work with business analysts, development teams, and internal groups to ensure customer requirements are being met.
• Document test cases and defects as needed.
• Work in a virtual team environment and follow procedures to maintain team s high standard for functional and usability testing.
• Perform execution of test plan, continually analyzing test efforts for completeness.
• Perform system integration, functional, regression, user interface and performance testing on modifications and enhancements prior to production releases through manual techniques.
• Analyze all technical issues related to the applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills.
• Develop functional expertise on multiple systems supported by the QA and Support group.
• Thoroughly test applications prior to release or upgrades. Regression test live applications.
• Measure and analyze application issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
• Develop and publish Support Knowledgebase articles for internal and external users for use in troubleshooting, training, and other areas as defined.
• Be a quick learner, eager to leverage new technologies in a virtual team environment and educate self on new releases as well as test functionality and report on issues found.
• Handle several priorities and manage knowledge of multiple applications and their features.
• Understand bug severity and be able to prioritize and escalate issues.
• Work independently with engineering and product management as required following up on any issues identified.
• Run manual regression test plans to identify bugs and defects.
• Record and maintain the details of any bugs assigned or found in our Test Track bug tracking system.
• Gather and forward customer feedback and suggestions for application improvement.
• Able to understand and implement Agile test strategy
• Able to measure and report test progress with respect to user stories
• Should have a good understanding of SAFe (Scaled Agile Framework)
• Be solution oriented with team members
• Proactively acquire information from Business Analysts/Product Owners/team members rather than relying on written specifications
• Able to write testable user stories, keep critical, quality oriented and skeptical thinking of the product, should have eye for detail
• Should be able to report defects and collaborate with developers and programmers on resolution and retest after fix.
• Testing reporting: Track and prepare the report of testing activities like test results, test case coverage, required resources, defects/issues found and their status
• Document, implement, monitor and enforce all testing process as per standards defined by organization.
• Updates test results in real time as they are completed and ensures testing metrics dashboard are always current.
, * Required Qualification:
• Bachelor s degree (B.Tech/B.E.) with a major in Computer Science, Information Systems OR Master s in computer applications
Requirements:
• In 5-7 years of experience in testing.
• Prior technical support experience required
• Prior customer service experience preferred
• Strong Problem Solving, analysis and testing skills
• Experience with Microsoft technologies
• Ticket tracking software experience
• Excellent communication, organization, and interpersonal skills
• An understanding of the software development cycle and testing of web-based applications
• Able to work under pressure and time constraints
• Associates degree in computer or business-related field plus a minimum of three years telephone support or combination thereof
• Iterative Development and Release Management process experience in an Agile Scrum environment is a plus
• Basic development and SQL experience is a plus
• Automation testing experience is a plus
Required Competencies:
• Action Oriented
• Manages Complexity
• Plan and Aligns
• Drive Results

Keyskills :
test casesregression testinginspectionqualityautomationbug trackinguser storiesfollowing uptest strategyproblem solvingtesting processcustomer servicecomputer science