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| Job Location | Chandigarh |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | elecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
*1.Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers2. Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance3. Identify and Deploy Measures to Improve Service Levels4. Develop & Nurture Relationships with relevant people at Client Organization5. Identify opportunities to shore up recurring revenue opportunities6. Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.7. The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.Technology Knowledge / Skill set To maintain consistent high service levelsTo maintain service delivery commitmentsCLCM customers to be retainedCertification Requirement: Education Qualification RequiredPost-Graduation in Business ManagementGraduation in Engineering with Electronics or Communication as one of the subjectNo. Of Direct Subordinates Individual Contributor RoleShortlisting Criteria (Please mention 3 must have criteria for resume shortlisting) 1. Customer Focus and Customer first attitude2. Reasonable Commercial, process and Business Awareness3. Perseverance and go getter attitude.4. Collaborative relationships building & working5. Effective Communication and Impact6. Self-Management and Personal Development.,
Keyskills :
servicemanagementbusinessmanagementbrandbuildingcustomerfocustlisting