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Senior EAI Support Analyst

4.00 to 6.00 Years   Chandigarh   17 Oct, 2019
EMERSON INNOVATION CENTER
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

This position will be responsible for carrying out Production support for EAI Applications (Oracle SOA /OSB/Java) for Emerson Automation Solutions. It also includes bug fixing. Requires skills in Triage, Investigation/Debugging, Problem resolution and Communication. The work requires working in rotating shifts (24X5 and On-call over weekends)., * Skills & Experience Required:

  • Total of 5-7 years experience with Oracle Fusion Middleware (SOA, OSB) 11G with interest in Production Support.
  • Experience or knowledge of Oracle Fusion Middleware (SOA, OSB) 12C
  • Ability to analyze, understand and effectively communicate technical as well as functional issues to peers, developers, users and management.
  • Should have strong experience on Java.
  • Should have knowledge of PL/SQL and UNIX.
  • Should have good knowledge on industry best practices used for Support projects.
  • Strong analytical and problem-solving skills
  • Knowledge on Systems Development Life Cycle.
  • Should be able to grasp the Business functionality along with technical implementation.
  • Identify and test application patches prior to promotion to production.
  • Work with Oracle Technical Support on SR resolution
  • Document incidents, resolve or escalate tickets accordingly
  • Should be able to educate Business users.
  • Develop training material and application documentation as required.
  • Must be a team player with the ability to work independently as well as part of a team.
  • Ability to work in a demanding user environment.
  • Should be able to guide or resolve queries of junior team members
  • Should be able to provide Root cause analysis and workaround solutions.
  • Participate in Disaster Recovery planning and exercises
  • Strong verbal and written communication skills
  • Open to Rotating shifts and weekend on call support
Competencies Required:
  1. Customer Focus : Building strong customer relationships and delivering customer-centric solutions.
  2. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  3. Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.
  4. Cultivate Innovation : Creating new and better ways for the organization to be successful.

Keyskills :
br automation support middleware java soa fusion sql unix lsql technical oracle

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