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Job Location | Chandigarh |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Manufacturing |
Functional Area | Statistics / Analytics |
EmploymentType | Full-time |
Overall responsibility: This position will be responsible for carrying out Production support for EAI Applications (Oracle SOA / OSB/ Java) for Emerson Automation Solutions. It also includes bug fixing. Requires skills in Triage, Investigation/ Debugging, Problem resolution and Communication. The work requires working in rotating shifts (24X5 and On-call over weekends). Skills & Experience Required: Total of 5-7 years experience with Oracle Fusion Middleware (SOA, OSB) 11G with interest in Production Support. Experience or knowledge of Oracle Fusion Middleware (SOA, OSB) 12C Ability to analyze, understand and effectively communicate technical as well as functional issues to peers, developers, users and management. Should have strong experience on Java. Should have knowledge of PL/ SQL and UNIX. Should have good knowledge on industry best practices used for Support projects. Strong analytical and problem-solving skills Knowledge on Systems Development Life Cycle. Should be able to grasp the Business functionality along with technical implementation. Identify and test application patches prior to promotion to production. Work with Oracle Technical Support on SR resolution Document incidents, resolve or escalate tickets accordingly Should be able to educate Business users. Develop training material and application documentation as required. Must be a team player with the ability to work independently as well as part of a team. Ability to work in a demanding user environment. Should be able to guide or resolve queries of junior team members Should be able to provide Root cause analysis and workaround solutions. Participate in Disaster Recovery planning and exercises Strong verbal and written communication skills Open to Rotating shifts and weekend on call support Competencies Required: Customer Focus : Building strong customer relationships and delivering customer-centric solutions. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications. Cultivate Innovation : Creating new and better ways for the organization to be successful. ,
Keyskills :
environment troubleshooting sla unix echnicalsupport rootcause recoveryplanning problemsolving oraclefusionmiddleware oraclefusion trainingmateri disasterrecoveryplanning disasterrecovery customerrelations