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Senior Engineer (Network Security)

3.00 to 0.00 Years   Chandigarh   23 Sep, 2020
CSS Corp Pvt Ltd
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration,Engineering Design / Construction
EmploymentTypeFull-time

Job Description

Location: Bangalore/ChandigarhJob Description

  • Engage with customers on escalated support issues or critical customer situations
  • Provide expert systems design, recommendations, and configurations
  • Perform in-depth diagnostics and troubleshooting using networking tools
  • Assist customers with testing or troubleshooting of networking or cloud service issues
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Maintain ticket database, logging issues and customer interactions
  • Become a cloud services expert through self-study, company training, and a desire to excel and become an expert
  • Limited travel typically only for company training or meetings
  • Hours Business hours support, possible shift work, possible on-call work
  • Other duties or projects, as assigned
Desired Skills
  • Strong verbal and written communication skills (English)
  • Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
  • Minimum 3 years experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Working knowledge of networking and security products and enterprise network infrastructure.
Technical Skillset
  • Networking Experience VPN technologies such as IPSec and VPN clients
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Basic experience with operating systems such as Linux, Unix, and Free BSD
  • Network troubleshooting experience Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as TCP, dump, Wireshark
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Working knowledge of Apache and IIS Web Server administration
  • Scripting knowledge (SHELL, Python, Perl) not required, a plus
,

Keyskills :
inspectiontroubleshootingweb serversystems designexpert systemsoperating systemsenterprise networkunix

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