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| Job Location | Chandigarh |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Service / Installation / Repair |
| EmploymentType | Full-time |
Typical work duties of a service engineer include: responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions.Education and Training Requirements: An associate degree as a technical is the minimum requirement for a service engineer. After completing the degree program, they may opt to specialize in an engineering specialty. Training is important for entry-level jobs which mean most students undergo training while still studying in order to gain experience. No certification or license is required for a service engineer although employment opportunities are greater for those with certifications. Knowledge in customer service principles and practices are essential as well as some administrative procedures.
Keyskills :
ervice Engineer analyzes