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Store Manager

5.00 to 10.00 Years   Chandigarh   19 Feb, 2020
Alps Talent Solution Pvt Ltd
Job LocationChandigarh
EducationNot Mentioned
SalaryRs 2.0 - 6 Lakh/Yr
IndustryRetail
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Responsible for ensuring that the Service Experience is consistently provided for all customers, quality store operations are maintained, store partners are lead and empowered in a positive manner, and financial contribution is maximised. This position requires customary and regular exercise of independent judgement and discretionary powers in the day-to-day performance of job duties, and ensures the Companys policies are implemented and maintained in a consistent manner.
  • Ensure that the annual/ monthly sales target are assigned to the respective showroom sales executives and periodic review conducted to meet them.
  • Responsible for the entire sales ordering & delivery process at the showroom.
  • Assist in designing & setting up showroom operations manual & service standards & be responsible for implementation of the same.
  • Prepare and execute a training program (soft skill as well as product training) for all showroom staff at the showroom level. Ensure that training initiatives from Corporate are executed at the showroom level.
  • Responsible for execution of all branding & visual merchandise at our showrooms as defined by HO templates from time to time.
  • Key Accounts management and ensuring that customer relationship development is with the objective of business building and creating brand loyalty.
  • Ensure that all reporting (written and verbal) are submitted to HO as per defined timeline and formats.
  • Responsible for market feedback on product, product range, service expectation from customers with the objective of business building and growth from the showrooms
  • Ensure that customer service benchmark are maintained, complaint resolution are done within specified timelines.
  • In co-ordination with the Retail Head, prepare operating budgets for the showroom and ensure showroom profitability.
  • Ensure that the daily activities at the showrooms are implemented by the respective Showroom staff.
  • Ensure that all administrative & commercial compliances of the showrooms are adhered to as per defined operating procedures & company benchmark display, maintenance, upkeep, interiors etc.
  • Ensure that staffing at the showrooms are as per company norms
  • Implementation of trade promotions like loyalty programs, special schemes, events & exhibitions, cross promotions etc.

Keyskills :
storeoperations staffing business retail relationshipdevelopment homefurnishing showroomsales sales homedecor customerservice furnishing training keyaccounts customerrelationship brand omeimprovement

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