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Team Leader Operations (International BPO) (Chandigarh)

Fresher Chandigarh 09 Jul, 2026

Job Location	Chandigarh
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

- Hiring Team Leaders Operations for a global contact center program handling Omni Channel customer interactions (Voice, Email & Chat).- We are looking for robust people managers with experience in international BPO environments who can lead teams in high-performance customer service operations.Role Requirements- Graduate with 5 years of overall experience in an International BPO- Minimum 1 year experience as a Team Leader on papers- Excellent Knowledge of Ops Metrics such as Shrinkage and Attrition.- Experience managing Inbound / Outbound contact center operations- Strong people management and operational leadership skills- Ability to handle Voice, Email & Chat support channels- Excellent communication skills- Preference: Candidates with Telecom process experience will be preferred, followed by other international voice process backgrounds.- Immediate joiners will be given priority.Key Responsibilities- Lead and manage contact center teams across Voice, Email & Chat channels- Drive operational KPIs including SLA adherence, productivity, quality, and customer satisfaction- Monitor team performance and deliver regular coaching & feedback- Manage escalations and ensure excellent customer experience delivery- Collaborate with internal stakeholders to ensure smooth operations.Shift: US Shifts Work Schedule: 5 Days Working 2 Rotational Offs - Hiring Team Leaders Operations for a global contact center program handling Omni Channel customer interactions (Voice, Email & Chat).- We are looking for robust people managers with experience in international BPO environments who can lead teams in high-performance customer service operations.Role Requirements- Graduate with 5 years of overall experience in an International BPO- Minimum 1 year experience as a Team Leader on papers- Excellent Knowledge of Ops Metrics such as Shrinkage and Attrition.- Experience managing Inbound / Outbound contact center operations- Strong people management and operational leadership skills- Ability to handle Voice, Email & Chat support channels- Excellent communication skills- Preference: Candidates with Telecom process experience will be preferred, followed by other international voice process backgrounds.- Immediate joiners will be given priority.Key Responsibilities- Lead and manage contact center teams across Voice, Email & Chat channels- Drive operational KPIs including SLA adherence, productivity, quality, and customer satisfaction- Monitor team performance and deliver regular coaching & feedback- Manage escalations and ensure excellent customer experience delivery- Collaborate with internal stakeholders to ensure smooth operations.Shift: US Shifts Work Schedule: 5 Days Working 2 Rotational Offs

Keyskills :
InboundOutboundPeople ManagementVoice SupportEmail SupportCommunication SkillsOps MetricsOperational LeadershipChat Support

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