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Technical Support Engineer

1.00 to 3.00 Years   Chandigarh   24 Mar, 2020
QuarkXpress Publishing R and D India Pvt Ltd
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Responsibilities:

  • 1 - 3 years of experience in outbound call center, inside sales experience, or related sales experience.
  • Energetic, outgoing and friendly demeanor.
  • Unwavering commitment to personal performance, and a history of over - achieving monthly and quarterly sales quotas.
  • Strong phone presence and experience dialing 60 calls per day.
  • Proficient with corporate productivity and web presentation tools.
  • Experience working with Salesforce.com or similar CRM including sales forecasting for your territory.
  • Excellent written and verbal communication skills across multiple all buyer personas.
  • A logical and methodical sales process.
  • Intellectual curiosity; someone who strives to understand everything about the market and the needs of our customers in order to provide a compelling solution.
  • BA/BS degree or equivalent.
  • Proficiency with German Language is required.

What we re looking for:

  • Supporting Worldwide Quark German customers via Chat, Emails or Phone.
  • Communicate all issues internally and externally with complete knowledge of managing Customer expectations.
  • Source new sales opportunities through inbound lead follow - up and outbound cold calls and emails.
  • Understand the needs of different personas and pivot your messaging accordingly.
  • Close sales and achieve monthly and quarterly quotas.
  • Research accounts identify key players and generate interest.
  • Answer day to day queries and ensure FTR.
  • Follow - up with customers within a 24 - hour period through email and calls as requested with regards to the initial phone, email or chat.
  • Knowledge of Quark products and various new updates for related software required with it.
  • Recognize and determine trends in problem occurrence or workflow.
  • Recognizing and managing assertive customer calls.

,

Keyskills :
troubleshooting networking lan technicalsupport operatingsystems insidesales salesprocess outboundsales germanlanguage printbrokering webtechnologies salesforecasting communicationskills verbalcommunication chat sales email quark pivot

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