Technical Support Specialist

Job Description

DescriptionWe are seeking a motivated Technical Support Specialist to join our team in India. The ideal candidate will assist customers in resolving technical issues, ensuring a high level of customer satisfaction. This role is suitable for candidates with 0-1 years of experience in technical support or related fields.Responsibilities
• Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and networking.
• Document and track customer interactions and technical issues in the support system.
• Collaborate with other technical teams to escalate and resolve complex issues.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
Skills and Qualifications
• Bachelors degree in Computer Science, Information Technology, or related field.
• Basic understanding of computer systems, networks, and software applications.
• Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android).
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.

Keyskills :
inbound callsteam managementinbound processcustomer satisfactionoutbound callinggood communication skills