Associate - Catalog, FR

Job Description

The Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.Core Responsibilities Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours). Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season. Maintain records of day-to-day work by updating trackers to reflect work done If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related informationSkills and Competencies Strong written and verbal communication skills in English and French Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely MS Excel proficiency ability to mine voluminous data for specific detail according to instructions provided Strong analytical skills Ability to do high school level arithmetic Familiarity with navigating the internet research techniques on the internet and finding required information quicklyBasic Qualification Bachelor s degree in any discipline French: B2 Level or above Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidate s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours). Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.Experience and Qualifications Bachelor s degree in any discipline Diploma holders will not be considered Within 0 2 years of experience in data-driven business operations processes BPOs, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data, Bachelor s degree in any discipline French: B2 Level or above Strong communication skills Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidate s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours). Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season. Strong inter personal & communication skills - English and French Good working knowledge of MS Office Multi task in a fast paced environment Excellent Data Accuracy skills Passion for delivering great customer experience Constructive spirit of discontent & Mental toughness Pace of implementation & consistency in performance Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day Eye for Detail Commitment to meet Deadlines Operate in the system with the speed and accuracy necessary to meet departmental standards Handle stressful situations Maintain composure in critical situations and communicate clearly with both internal and external customers

Keyskills :
root cause analysisonline retailgraduate levelstrong analytical skillsroot causebusiness communication skillsweb servicesanalytical skillsinternet research