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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | Supply Chain / Logistics |
EmploymentType | Full-time |
JOB PURPOSETo ensure the business meets procurement needs by ensuring prompt creation of Purchase Orders, business support in the requisition process and availability of catalogues.KEY RESPONSIBILITIESSupport Function:All Queries received should be responded promptly with an effort to resolve the query within the agreed SLASCM process advice to the customers and ensuring maximum usage of eProcurement systemManage SCM Ops mailbox on daily basis and ensuring all customer queries are replied / worked in due timeSCM Policy advice. Adherence to SCB Procurement policiesAttempt to resolve the users query at the first instance FCR.Increase the FCR to 60%Analyse and highlight the system issues to technology team and work toward solving them.Participating in the Risk related framework activitiesNo customer complaints, good working relationship with customers,Out serve driven service delivery leading to standardised and control driven processes.Transparent communication mechanism would help in fixing issues immediately.Sharing best practice with other team membersTake additional effort to resolve the issueVendor Management:Check all supplier addition forms for completeness and create the vendorDeactivating the vendors after performing the necessary checksMaintain the deactivation/reactivation list on SharePointTo get the vendor created within the agreed TAT, To deactivate/reactivate as per process and within the agreed TATZero escalations due to miss out on TAT and miss out on policies.Maintain PSL for all suppliers for eProcurement countriesSystem Testing:Exploring the system at the maximum possibility and highlighting any system issues to theConcerned people (business, functional and technical team) and working towards resolving it.Perform UVT and PVT for the system changesKEY MEASURABLES1. Eliminate recurrence of issue for the same issue Number of orders raised2. Customer service measurables3. To reduce duplicate vendors names as against eProc systemSKILLS & COMPETENCIESGood understanding & experience of procurement processEffective presentation and communication skillsProblem solving abilityKEY RELATIONSHIPSInternalGFS Accounts PayableSCM Commodity ManagersAll COSMOS usersExternalVendors,